F A Q's

Q.  Can I just turn up ?

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 A. We use Mindbody for our booking system and do require all clients to have an account with us to book. We ask for bookings to be made in advance of attending the studio, so that we know to expect you.
Booking in advance ensures that your class is running and means we can contact you should anything change. It also ensures that you do not arrive to a fully booked class where we can not fit you in. 

While it is rare, if a class does not have sufficient bookings we may need to cancel the class. The same applies to workshop and events. 

 

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Q.  I have not done yoga before, what class should I do ?

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 A. We have a wide range of classes, suitable for all levels, we can always advise you on what classes are a good place to start. We always recommend letting the teacher know your experience level so they can assist you appropriately.

 

 

Q. Do I need to bring my own mat ?

 

A. Not unless you would prefer to use your own. We have PU Rubber yoga mats available to use at the studio.

 

 

Q. Do I need to bring any props ?

 

A. We have blocks, bricks, bolsters, straps and blankets at the studio for your use, however if you know there is something that will help you during class, you are welcome to bring it along.

 

 

Q. Do you wear shoes for classes. 

 

A. No we do not wear shoes in our classes, our studio is a no shoe zone, so we can maintain the cleanliness of the space, we have a cloak area in reception for you to leave your shoes. 

 

 

Q. Are there changing facilities ?

 

A. We have a changing room and a shower that you are welcome to use.

 

 

Q. What happens if I’m late to class ?

 

A. Providing the reception door is not locked you can still attend if you can be on your mat within 5 minutes of the class starting, you can join, after this point you may have missed some important information/ warm ups that would keep you safe during the practice.

 

 

Q. Do you offer memberships ?

 

A. Yes, we have an Unlimited Monthly Membership, Our memberships Auto renew each month unless you request to cancel ( there is a minimum 3 month commitment )  please see our terms and conditions page for full details 

 

Q. How do I book classes ?

 

A. You can book classes online via our website or by using the MindBody App We recommend booking your classes in advance to guarantee your space and avoid disappointment of turning up for a fully booked class.

 

 

Q. How can I pay ?

 

A. You can register your nominated payment card to your account, you can use this to book and pay online or over the phone/email request. Or You may also pay by card at the studio. Sorry we currently are unable to take cash. 

 

Q. What happens if I can no longer make a booked class?

 

A. We do operate a cancellation policy which means that classes must be cancelled within six hours of the class start time, classes cancelled after this period are charged at £6.50 for those on unlimited pricing options or for Drop ins/ Class packs, you will simply just lose that class as if you had attended.

 

Q. Do I have to be a member to come to class ?

 

A. You do not need a membership to attend classes, but we will need to register you an account at the studio so you can book classes. We offer standard drop in classes and class passes (bulk classes with no membership commitment).

 

Q. Do you offer a trial or taster of classes.

 

A. We have an introductory offer £40.00 for 1 month Unlimited classic classes, this is a reduced rate for unlimited classes for a month, giving you freedom

 

Q. Can anyone do Aerial Yoga?

 

A. Mostly everyone can attend our Aerial Classes, we recommend speaking to one of our receptionist if you have any injuries, disabilities or ailments that you think may affect your ability to attend the class. They will be able to help you. It is good to remember that Aerial Classes may involve inverting.

 

Q. Do you offer private classes.

 

A. We do, Our teachers are happy to teach a private class for individuals or small groups. You can book with some teachers via our website or please contact us with the times and/or teacher you have in mind and we can provide you with the options available.

 

Q.  Ive suffered an injury previously, am I still able to come to class ?

 

A. We always recommend that you disclose any injuries or difficulties you have with the teacher. If you contact the studio, we can advise you which classes will be most suitable and by letting the teacher know, they can ensure to accommodate you safely in their class.

 

Q. Im pregnant, can I come to normal classes.

 

A. If you are pregnant, please contact the studio and let us know your previous level of practice, how far into your pregnancy you are and how active you currently are. We can pass this information out to our teachers and return to you with the best class options. We do always advise that you speak to your GP first. 

 

Q. Do I bring my baby to Mum & Baby Pilates ?

 

A. Yes, please bring any blankets or play mats/ toys that will help keep your baby comfortable. Our teacher is excellent and will help you to get the most out of class and help you with your little one as much as possible.  You are also very welcome to attend this class without your little one if you are looking for a postnatal pilates class. 

 

Q. Do you provide water ?

 

A. We have water available, but we do have a limited amount of glasses,  it is a good idea to bring a bottle with you to class.

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Q. Do you have Parking ? 

 

A. Yes we do, however Our car park is for both the Wellbeing Centre and the Studio, if you block another car in, it could be someone that may need to leave before you do. To avoid any disruption to both classes and sessions taking place in the wellbeing centre, please only park in the designated bays, if there is a safe place to park elsewhere in the car park, a member of staff will instruct you, otherwise please use the free on street parking surrounding the centre.

 

Q. What do I wear to classes ?

 

A. Please wear clothing that you can move freely in, for example Shorts, Leggings, Vest, Teeshirt.  Dresses, Skirts and even very Wide Leg Shorts are not suitable for classes as they can restrict your movement/ rise up when moving.